Guest experience is arguably one of the most important elements in any event. Taking your guests on a journey throughout the event is something we at Rockitfish strive to achieve.

This gives each individual guest a unique experience tailored to them. Here at Rockitfish we look at every granular detail to ensure a smooth process. We’ve got you covered, from your first line of enquiry all the way through to the event day and more. 

As a project manager, one of the most rewarding aspects of our job is witnessing the seamless journey of our guests from the moment they arrive until they leave with unforgettable memories. The role of event staff in this journey cannot be overstated. They are the face of the event, the first and last point of contact and the key to ensuring a positive guest experience. Here’s a look at how event staff can truly make an event exceptional. 

The guest journey begins at the entrance. A warm, friendly welcome sets the tone for the entire event. The Rockitfish team will greet guests with a smile, provide clear directions and assist with any immediate needs.  

Personalisation is a powerful tool in enhancing guest experience. This will allow us to offer tailored assistance, making guests feel valued and cared for. For instance, guiding a VIP guest to their reserved seating or helping someone with mobility issues navigate the venue can make a significant difference. 

Engagement goes beyond just providing information. Rockitfish are there to interact with guests, answer questions, and even share interesting facts about the event. These interactions can create a more immersive and enjoyable experience.  

Throughout the event, the presence of attentive and approachable staff is essential. They should be easily identifiable and available to assist with any queries or concerns. Regular check-ins with guests, especially during longer events, can ensure that their needs are being met and that they are having a positive experience. 

The guest journey doesn’t end there. A memorable farewell can leave a lasting impression. Thanking guests for attending and offering assistance with taxi’s, coaches or simply providing directions. This final touch can turn a good experience into a great one. 

From the initial welcome to the final goodbye, event staff play a pivotal role in shaping the guest experience. By focusing on the above, we can ensure that every guest leaves with a smile and a story to tell. Going above and beyond is a core value of Rockitfish and no job is too big!